Return Policy for Product Returns

At Altruistic Academy, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, please review our return policy below:

Eligibility for Returns

  1.  Products must be returned within 14 days of delivery.
  2. Products must be unopened, unused, and in their original packaging.
  3. Proof of purchase (receipt or order confirmation) is required for all returns

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products.
  • Products marked as “Final Sale.”
  • Gift cards or promotional items.

Return Process

  1. Contact Us: Email us at Katherine.r@altruistic.academy or call 727-900-4370 to initiate your return. Include your order number and reason for the return.
  2. Approval: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
  3. Ship the Item: Package the product securely and include the RMA number inside the package. Ship the item to the return address provided in the approval email. Return shipping costs are the responsibility of the customer.
  4. Inspection & Refund: Upon receiving and inspecting the returned item, a refund will be issued to your original method of payment within 5-7 business days. Shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery. We will provide a replacement or refund at no additional cost.

 

Contact Us

If you have any questions or need further assistance, please contact us at:

Phone: 727-900-4370

Email: Katherine.r@altruistic.academy

Address: 1253 Park St

Clearwater, Florida 33756

Overview

This Return Policy discloses the return policy for payments made using our website and applies solely to transactions on our website for payment of the Application Fee. This policy does not apply to payment or refund of Tuition, Registration Fees, or Kit Fees. all of which are governed by the terms of the Student Handbook/Catalog and Student Enrollment Agreement.

Payment for the Application Fee may be made using our website. This Registration Fee is non-refundable, except in the following instance:
If the applicant is not accepted by the Academy, or if enrollment is terminated within three (3) business days after the student signs the Enrollment Agreement and pays the Registration Fee, then the Academy will refund the Registration Fee to the student.

Need help?

Contact us at 727-900-4370 for questions related to refunds.